Shipping, Returns & Refunds

Effective September 3, 2026

All sales are final except for defective, damaged, incorrect, or materially misdescribed merchandise, improper fulfillment, or a remedy required by applicable law.

1. Fulfillment and Shipping

Terencio Verde will provide an expected fulfillment or shipping timeframe when an order is offered. Selected products may have longer disclosed lead times, including limited releases, artist collaborations, preorders, customized products, or made-to-order merchandise. Carrier transit and delivery estimates are not guarantees.

If Terencio Verde cannot ship within the promised timeframe, or within the timeframe otherwise required by applicable law, Terencio Verde will provide any delay notice, consent opportunity, cancellation option, or refund required by law.

2. Preorders and Made-to-Order Merchandise

Products offered as preorder or made-to-order will be identified before purchase and will include an expected fulfillment or shipping timeframe when reasonably available. Collection-specific terms disclosed before purchase may supplement this Policy.

3. Final Sale

Terencio Verde does not provide ordinary returns or refunds for change of mind, buyer's remorse, incorrect customer size selection, preference, or similar reasons. Size charts and measurements are guidance, and fit can vary. A discretionary exchange may be considered case-by-case but is not guaranteed.

4. Defective, Damaged, Incorrect or Misdescribed Items

Customers should report a defective, damaged, incorrect, or materially misdescribed item within 7 days after delivery, subject to rights that cannot legally be limited. Terencio Verde may request reasonable evidence, including photographs of the merchandise, packaging, shipping label, or other information needed to verify the claim.

For a verified claim for which Terencio Verde is responsible, the customer may choose a replacement if available or an appropriate refund. Terencio Verde will cover appropriate return or replacement shipping when the verified problem is Terencio Verde's responsibility.

5. NFC-Enabled Merchandise

If a product is specifically sold as NFC-enabled and the NFC component is defective when received, the customer may report the problem within the same 7-day defect period. After verification, the customer may choose a replacement if available or an appropriate refund. Damage or failure resulting from misuse, improper washing or care, physical damage, alteration, tampering, or failure to follow provided care instructions is not treated as a manufacturing or fulfillment defect.

6. Exchanges

Exchanges outside the verified-problem process are considered case-by-case at Terencio Verde's discretion and are not guaranteed. If an exchange is approved, Terencio Verde may establish reasonable requirements concerning condition, availability, timing, and shipping. Unless Terencio Verde agrees otherwise, the customer is responsible for shipping associated with a discretionary exchange.

7. Customer Cancellation Requests

Cancellation requests submitted before shipment are considered case-by-case and are not guaranteed. Terencio Verde may consider whether production, customization, fulfillment, or shipping preparation has begun. If a cancellation is approved after payment, the appropriate refund will be issued.

8. Lost Packages

If the carrier confirms that a package was lost before delivery, the customer may choose a replacement if available or a refund. A limited or unique item that cannot reasonably be replaced will receive the appropriate refund.

9. Tracking Shows Delivered

If carrier tracking reports a package as delivered but the customer cannot locate it, Terencio Verde will review the circumstances and may work with the customer and carrier. A carrier's delivered scan does not by itself guarantee an automatic refund or replacement. Terencio Verde may require reasonable cooperation with a carrier investigation or other verification process before determining an appropriate resolution.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address. Problems resulting from a customer-supplied incorrect or incomplete address are handled case-by-case. Depending on the circumstances, Terencio Verde may require additional shipping charges or determine whether reshipment, replacement, or refund is appropriate.

11. Refund Processing

When a refund is due, Terencio Verde will initiate it using an appropriate method, ordinarily to the original payment method where feasible. Financial institutions and payment providers may require additional time to post a refund after it has been initiated.

12. Non-Waivable Rights

Nothing in this Policy limits a warranty, refund, cancellation, or other consumer remedy that applicable law does not permit Terencio Verde to waive or restrict.

13. Contact

Questions or eligible claims may be sent to verdeterencio@gmail.com. Include the order information and a concise description of the issue.